It’s important to us that all our clients have a positive experience with My Expert®. Which is why we love it when we receive positive feedback after helping people realise the dream of buying their first home.

Abigail Kaye Manga (pictured above on the couple’s new block of land) and her husband, Reynald Christian, reached out to do just that recently, after securing their home loan through our Finance department and settling their land with the help and guidance of our Conveyancing team.

With construction of their new home set to start soon at Fraser Rise in Melbourne’s north-west, Abigail says they couldn’t be happier with their experience.

Stress free and easy

“Choosing My Expert® as our broker and conveyancer made our first home buying experience stress free and easy. It was such a smooth process,” says Abigail.

“We’d actually been looking at going with another broker, but he wasn’t really a people person. I then saw a Philippines group page on Facebook and asked if anyone knew a broker they could recommend.” A number of people came back to Abigail, suggesting she speak to My Expert® broker, Egen Pardenilla.

“He’s been awesome,” continues Abigail. “He’s done a great job and is very approachable. There were some delays because of the bank, not My Expert®, but I didn’t have to worry about that as Egen was updating me regularly and doing all the work for us.”

Distance and time were no obstacle

While the couple are currently based in St Albans on the opposite side of Melbourne to the My Expert® office and have busy jobs, she says this didn’t prove to be an obstacle at all.

“After our first meeting, I wasn’t fussed about meeting (in person) again as we the did everything via phone and email. It really was very easy and convenient,” she says.

“I can’t thank you guys enough for a job well done and for making our dream come true. We can’t wait for the house to be finished!”